Get in Touch
The quickest way to reach us is by email. Our team reads every message personally and aims to respond within 48 hours on business days. We value every piece of feedback we receive, and reader reports have directly led to changes in our reviews, additions to our blacklist, and improvements to our guides.
Email Us Directly
Please include a clear subject line so we can route your message to the right team member. Suggested subjects: "Site Suggestion," "Site Report," "Correction," "Complaint," "Press Enquiry," or "Advertising."
What We Can Help With
Site Suggestions
Know of a non-GamStop betting site or casino that you think we should review? We are always looking to expand our coverage. Send us the site name, URL, and a brief description of your experience (if you have used it). Our team will assess whether the site meets our criteria for review and, if so, add it to our testing queue. We typically begin testing new sites within two weeks of receiving a suggestion.
Corrections and Feedback
Accuracy is fundamental to what we do. If you spot an error on any page -- whether it is an incorrect bonus amount, an outdated payment method, a broken link, or a factual inaccuracy -- please let us know immediately. We will investigate and correct any confirmed errors promptly. Include the page URL and details of the error in your message.
Complaints and Problem Reports
If you have had a negative experience with a site we recommend -- delayed withdrawals, unfair treatment, changed terms, account closures, or any other issue -- we want to know about it. Your report helps us keep our reviews accurate and may result in the site being downgraded or added to our blacklist. Please provide as much detail as possible, including screenshots, transaction references, and dates if available.
Advertising and Partnerships
For advertising enquiries, sponsorship opportunities, or partnership discussions, please email us with the subject line "Advertising." Please note that advertising and editorial are entirely separate at York City Walls -- commercial partnerships never influence our review scores, rankings, or editorial recommendations.
Press Enquiries
Members of the press are welcome to contact us for comment, data, or expert insight on the non-GamStop gambling market, responsible gambling, offshore licensing, or related topics. Our lead analyst James Whitfield and responsible gambling advocate Sarah Mitchell are available for interviews and commentary. Please email with the subject line "Press Enquiry" and include your outlet name and deadline.
Contact Form
Alternatively, use the form below and we will get back to you within 48 hours.
Your information is used solely to respond to your enquiry and is never shared with third parties. See our privacy policy for details.
Response Times
We aim to respond to all messages within 48 hours on business days. During particularly busy periods, responses may take slightly longer, but we do our best to reply as promptly as possible. If your matter is urgent, please indicate this clearly in your subject line.
Please note that we are a small editorial team and are not able to provide individual betting advice, account recovery assistance for third-party gambling sites, or legal advice. For those matters, we recommend contacting the relevant operator directly, consulting a legal professional, or reaching out to one of the support organisations listed below.
Urgent Gambling Support
York City Walls Is Not a Gambling Support Service
We are a review and information website. If you are experiencing a gambling emergency -- problem gambling, financial crisis due to gambling, or emotional distress related to gambling -- please contact a professional support organisation immediately. Help is free, confidential, and available around the clock.
- GamCare Helpline: 0808 8020 133 (free, confidential, 24/7) -- gamcare.org.uk
- BeGambleAware: begambleaware.org -- Information, advice, and treatment finder
- Samaritans: 116 123 (free, 24/7) -- If you are in emotional distress for any reason
- GamStop Self-Exclusion: gamstop.co.uk -- Self-exclude from all UKGC-licensed sites
- GamBan: gamban.com -- Block access to gambling sites on your devices
- National Debt Line: 0808 808 4000 (free) -- If gambling has caused financial difficulties
For a comprehensive list of support resources, please visit our responsible gambling guide.